Managed Services

For many small and medium-sized businesses (SMBs), day-to-day technical support issues get assigned to the local “expert”. These issues end up consuming a sizable portion of that person’s time and keeping them from their primary job. Selecting Uptime USA as your managed IT support services company gives your team a 24×7 group of personnel trained to address technical issues, allowing your team to focus on higher-value activities that help to advance your company’s larger goals.

When you call our IT help desk, you will receive live assistance from one of our consultants. We work with your team to resolve their issues in a timely, efficient manner. Your time is valuable, and you can rely on Uptime for a swift response when you need us. Whether you email us or call us, we offer a swift response from an Uptime consultant.

AlwaysOn is a fixed-fee program for predictable costs.

Our AlwaysOn Managed IT Support services provides unlimited IT support and service for a pre-determined fixed monthly fee. This allows you to predict how much IT will cost every month and every year. Our consultants proactively maintain your systems both onsite and remotely, which means your systems don’t fail. If they do, we’ll fix them right away for free.

AlwaysOn aligns your objectives with Uptime’s to avoid costly downtime and lower IT costs.

The problem with traditional time and materials, in-house, outsourced and remote models are that there’s really no incentive for them to fix your problem permanently, since they keep getting paid every time you call. These traditional models typically lead to poorly maintained systems (deferred maintenance) which leads to system failures, and unhappy users. This could cost your company thousands of dollars. Traditional models usually lead to a higher cost over a two to three year period.

Uptime AlwaysOn is designed to address these problems, eliminate budget surprises, and help small organizations focus on their business.