Support

For many small and medium-sized businesses (SMBs), day-to-day technical support issues get assigned to the local “expert”. These issues end up consuming a sizable portion of that person’s time and keeping them from their primary job. Partnering with Uptime USA gives your team an on-call group of personnel trained to address technical issues, allowing your team to focus on higher-value activities that help to advance your company’s larger goals.

When you call our IT help desk, you will receive live assistance from one of our consultants. We work with your team to resolve their issues in a timely, efficient manner. Your time is valuable, and you can rely on Uptime for a swift response when you need us. Whether you email us or call us, we offer a swift response from an Uptime consultant.

AlwaysOn is a fixed-fee program for predictable costs.

AlwaysOn provides unlimited IT support and service for a pre-determined fixed monthly fee. This allows you to predict how much IT will cost every month and every year. Our consultants proactively maintain your systems both onsite and remotely, which means your systems don’t fail. If they do, we’ll fix them right away for free.

AlwaysOn aligns your objectives with Uptime’s to avoid costly downtime and lower IT costs.

The problems with traditional time and materials, in-house, outsourced and remote models are that there’s really no incentive for them to fix your problem permanently, since they keep getting paid every time you call. These traditional models typically lead to poorly maintained systems (deferred maintenance) which leads to system failures, and unhappy users. This could cost your company thousands of dollars. Traditional models usually lead to a higher cost over a two to three year period.
Uptime AlwaysOn is designed to address these problems, eliminate budget surprises, and help small organizations focus on their business.
Uptime AlwaysOn Features Include:
  • Guaranteed Uptime or we fix it for free
  • Single monthly cost for all your IT needs
  • Local onsite and remote 24/7 consultants
  • Unlimited service calls
  • Cloud, Servers, PC’s, Software, Internet, Phones, Mobile
  • Enterprise-class and Industry best-practices
  • Customized to your unique business needs
  • A holistic IT approach for ALL your IT functions
  • IT Troubleshooting
Uptime AlwaysOn Benefits Include:
  • Lower IT costs at predictable monthly rates
  • A fraction of the cost of a full-time employee
  • Anytime & Anywhere – home or office
  • Increase the productivity & satisfaction of your employees
  • Save tens-of-thousands of dollars per year
For a free IT Assessment of your environment contact us now: